How to Get Your Wix Store Ready for Abandoned Cart Recovery with Lume

Lume helps you follow up with shoppers who leave checkout without completing their purchase by sending them a WhatsApp reminder.

Already installed Lume? Follow these three steps to prepare your store and test your abandoned cart recovery setup.

Step 1: Check that Wix is recording abandoned carts

Open Abandoned Carts in your Wix dashboard and ensure the Abandoned cart toggle is set to Active

For Wix to record an abandoned cart:

• The shopper must have added items to their cart.
• At least one hour must have passed without changes to the cart, or since the shopper closed the tab.
• Wix must have captured their email through login or the completed customer details section of checkout.

A shopper who adds a product and leaves without providing their details may not appear in this list. See Wix’s abandoned cart requirements.

Step 2: Require a phone number at checkout

Lume needs the customer’s phone number to send a WhatsApp reminder. To make sure your checkout asks for it:

1. Go to Checkout Settings in your Wix dashboard.
2. Click Edit under Checkout form.
3. Select Phone, then Settings.
4. Turn on Required field and save your changes.

See Wix’s checkout field instructions.

Use a number with the correct country code. Remember that shoppers who leave before submitting their details may still have no phone number recorded.

Lume always make sure customers have given the required permission to receive your messages. Providing a phone number alone does not count as opt-in. See WhatsApp’s opt-in guidance.

Step 3: Check Lume and run a test

Open Lume and confirm that your WhatsApp connection is complete and your abandoned cart recovery automation is enabled. Review your reminder message and sending delay.

Then test the customer journey:

1. Visit your live store in a private or incognito browser window.
2. Add a product to your cart and proceed to checkout.
3. Complete the customer details using your own email and WhatsApp number, give the requested messaging permission, and continue to the next checkout stage.
4. Close the tab without completing payment.
5. Allow at least one hour for Wix to recognize the abandoned cart, plus the reminder delay configured in your setup.
6. Check that the cart appears in Wix and that the Lume reminder reaches your phone.

Open the reminder’s recovery link to check that it takes you back to the intended checkout.

No reminder yet? Check the recorded phone number, country code, messaging permission, Lume connection, and automation settings. If you still need help, contact Lume support with your store URL, test time, and screenshots of your setup.